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GFI HelpDesk
Manage support issues with an all-in-one helpdesk


GFI HelpDesk

GFI Products
GFI HelpDesk Case - 1 Year
GFI HelpDesk Case 5-9 Users - Subscription for 1 Year
*Price per user. Quantity must be 5 or greater.
#HDKC5-9-1y
Our Price: $109.00
GFI HelpDesk Case 10-29 Users - Subscription for 1 Year
*Price per user. Quantity must be 10 or greater.
#HDKC10-29-1y
Our Price: $99.00
GFI HelpDesk Case 30-2999 Users - Subscription for 1 Year
*Price per user. Quantity must be 30 or greater.
#HDKC30-2999-1y
Our Price: $89.00
GFI HelpDesk Fusion - 1 Year
GFI HelpDesk Fusion 5-9 Users - Subscription for 1 Year
*Price per user. Quantity must be 5 or greater.
#HDKF5-9-1y
Our Price: $159.00
GFI HelpDesk Fusion 10-29 Users - Subscription for 1 Year
*Price per user. Quantity must be 10 or greater.
#HDKF10-29-1y
Our Price: $129.00
GFI HelpDesk Fusion 30-2999 Users - Subscription for 1 Year
*Price per user. Quantity must be 30 or greater.
#HDKF30-2999-1y
Our Price: $109.00

Click here to jump to more pricing!

Overview:

Support tickets, knowledge base and chat in one integrated helpdesk solution

Companies quickly outgrow customer support based on shared mailboxes like support@company.com. Shared mailboxes have a negative e!ect on team responsiveness, productivity and turn-around time to support requests. With a helpdesk solution, customer queries are handled in an organised timely fashion.



Manage customer questions and support more easily

  • Companies quickly outgrow customer support based on shared mailboxes like support@company.com. GFI HelpDesk is self hosted service desk software that consolidates and integrates support functionality.

  • Customers can easily log tickets through email, chat or other applications…and track them to know they’re being addressed.

  • Staff can see, create, assign and close support tickets. People inside your company can collaborate through helpdesk notes to solve issues.

  • Teams can create rules for automatic responses or routing based on ticket properties, ticket content, the type of customer and more.


See the full picture of your customer’s activity…at-a-glance

  • GFI HelpDesk can bring together every interaction your customer has with your business. You can log page views, orders, shipping history, and help desk searches, or capture events from your own product, app, or service and see it all in real-time.

  • Support teams can know so much more about the customers they help. This makes the support experience richer for the customer and easier for your team.


Go beyond your typical helpdesk

  • Standard and Customizable reporting—GFI HelpDesk comes with comprehensive standard reports and customizable report functionality to deliver insights on your customers, products and services, and support response.

  • Multi-language—Support your customers in multiple languages.

  • Create your own knowledge base—Generate and add to a library to help your customers answer their own questions with standard information, how-to's, and instructions.

  • SLAs—Build SLAs for response or resolution times to track tickets and customers who most need attention.

Screenshots:



Tickets

Public Portal

Staff Login


Chat

Knowledge Base Article

Knowledge Base Article Editor


Report

Report Builder (KQL)

Ticket Metrics


Languages

Admin Portal SLA config

System Requirements:

GFI HelpDesk can be hosted in the customer’s own infrastructure, on-premise or in any public cloud infrastructure that supports MySQL and PHP 7.1+.

Hardware

  • 2 GB RAM
  • 20 GB Hard Disk Space
  • 2 GHz CPU

OS:

  • Windows
  • Linux
    (RedHat, CentOS, Ubuntu, Debian)

System Software

  • PHP 7.1+
  • MySQL 5.6.31+ or MariaDB 10+ (recommended)

GFI HelpDesk is available in these languages:

  • English (GB)
  • English (US)
  • Italian
  • Spanish
  • French
  • German
  • Portuguese
  • Russian
  • Dutch

Videos:


GFI HelpDesk - Key Features Overview

GFI HelpDesk is an on-premise, central-ticket management system. It allows your clients and customers to contact you with queries and issues through an easy-to-use interface, including live-chat.


GFI HelpDesk -Installation Guide

This tutorial video guides you through the installation process of GFI Helpdesk.





Documentation:

Download the GFI HelpDesk Data Sheet (PDF).

Pricing Note:

GFI Products
GFI HelpDesk Case - 1 Year
GFI HelpDesk Case 5-9 Users - Subscription for 1 Year
*Price per user. Quantity must be 5 or greater.
#HDKC5-9-1y
Our Price: $109.00
GFI HelpDesk Case 10-29 Users - Subscription for 1 Year
*Price per user. Quantity must be 10 or greater.
#HDKC10-29-1y
Our Price: $99.00
GFI HelpDesk Case 30-2999 Users - Subscription for 1 Year
*Price per user. Quantity must be 30 or greater.
#HDKC30-2999-1y
Our Price: $89.00
GFI HelpDesk Fusion - 1 Year
GFI HelpDesk Fusion 5-9 Users - Subscription for 1 Year
*Price per user. Quantity must be 5 or greater.
#HDKF5-9-1y
Our Price: $159.00
GFI HelpDesk Fusion 10-29 Users - Subscription for 1 Year
*Price per user. Quantity must be 10 or greater.
#HDKF10-29-1y
Our Price: $129.00
GFI HelpDesk Fusion 30-2999 Users - Subscription for 1 Year
*Price per user. Quantity must be 30 or greater.
#HDKF30-2999-1y
Our Price: $109.00
GFI HelpDesk Case - 2 Years
GFI HelpDesk Case 5-9 Users - Subscription for 2 Years
*Price per user. Quantity must be 5 or greater.
#HDKC5-9-2y
Our Price: $207.10
GFI HelpDesk Case 10-29 Users - Subscription for 2 Years
*Price per user. Quantity must be 10 or greater.
#HDKC10-29-2y
Our Price: $188.10
GFI HelpDesk Case 30-2999 Users - Subscription for 2 Years
*Price per user. Quantity must be 30 or greater.
#HDKC30-2999-2y
Our Price: $169.10
GFI HelpDesk Case - 3 Years
GFI HelpDesk Case 5-9 Users - Subscription for 3 Years
*Price per user. Quantity must be 5 or greater.
#HDKC5-9-3y
Our Price: $294.30
GFI HelpDesk Case 10-29 Users - Subscription for 3 Years
*Price per user. Quantity must be 10 or greater.
#HDKC10-29-3y
Our Price: $267.30
GFI HelpDesk Case 30-2999 Users - Subscription for 3 Years
*Price per user. Quantity must be 30 or greater.
#HDKC30-2999-3y
Our Price: $240.30
GFI HelpDesk Fusion - 2 Years
GFI HelpDesk Fusion 5-9 Users - Subscription for 2 Years
*Price per user. Quantity must be 5 or greater.
#HDKF5-9-2y
Our Price: $302.10
GFI HelpDesk Fusion 10-29 Users - Subscription for 2 Years
*Price per user. Quantity must be 10 or greater.
#HDKF10-29-2y
Our Price: $245.10
GFI HelpDesk Fusion 30-2999 Users - Subscription for 2 Years
*Price per user. Quantity must be 30 or greater.
#HDKF30-2999-2y
Our Price: $207.10
GFI HelpDesk Fusion - 3 Years
GFI HelpDesk Fusion 5-9 Users - Subscription for 3 Years
*Price per user. Quantity must be 5 or greater.
#HDKF5-9-3y
Our Price: $429.30
GFI HelpDesk Fusion 10-29 Users - Subscription for 3 Years
*Price per user. Quantity must be 10 or greater.
#HDKF10-29-3y
Our Price: $348.30
GFI HelpDesk Fusion 30-2999 Users - Subscription for 3 Years
*Price per user. Quantity must be 30 or greater.
#HDKF30-2999-3y
Our Price: $294.30
GFI HelpDesk Case Renewal - 1 Year
GFI HelpDesk Case 5-9 Users - Subscription Renewal for 1 Year
*Price per user. Quantity must be 5 or greater.
#HDKCREN5-9-1y
Our Price: $109.00
GFI HelpDesk Case 10-29 Users - Subscription Renewal for 1 Year
*Price per user. Quantity must be 10 or greater.
#HDKCREN10-29-1y
Our Price: $99.00
GFI HelpDesk Case 30-2999 Users - Subscription Renewal for 1 Year
*Price per user. Quantity must be 30 or greater.
#HDKCREN30-2999-1y
Our Price: $89.00
GFI HelpDesk Case Renewal - 2 Years
GFI HelpDesk Case 5-9 Users - Subscription Renewal for 2 Years
*Price per user. Quantity must be 5 or greater.
#HDKCREN5-9-2y
Our Price: $207.10
GFI HelpDesk Case 10-29 Users - Subscription Renewal for 2 Years
*Price per user. Quantity must be 10 or greater.
#HDKCREN10-29-2y
Our Price: $188.10
GFI HelpDesk Case 30-2999 Users - Subscription Renewal for 2 Years
*Price per user. Quantity must be 30 or greater.
#HDKCREN30-2999-2y
Our Price: $169.10
GFI HelpDesk Case Renewal - 3 Years
GFI HelpDesk Case 5-9 Users - Subscription Renewal for 3 Years
*Price per user. Quantity must be 5 or greater.
#HDKCREN5-9-3y
Our Price: $294.30
GFI HelpDesk Case 10-29 Users - Subscription Renewal for 3 Years
*Price per user. Quantity must be 10 or greater.
#HDKCREN10-29-3y
Our Price: $267.30
GFI HelpDesk Case 30-2999 Users - Subscription Renewal for 3 Years
*Price per user. Quantity must be 30 or greater.
#HDKCREN30-2999-3y
Our Price: $240.30
GFI HelpDesk Fusion Renewal - 1 Year
GFI HelpDesk Fusion 5-9 Users - Subscription Renewal for 1 Year
*Price per user. Quantity must be 5 or greater.
#HDKFREN5-9-1y
Our Price: $159.00
GFI HelpDesk Fusion 10-29 Users - Subscription Renewal for 1 Year
*Price per user. Quantity must be 10 or greater.
#HDKFREN10-29-1y
Our Price: $129.00
GFI HelpDesk Fusion 30-2999 Users - Subscription Renewal for 1 Year
*Price per user. Quantity must be 30 or greater.
#HDKFREN30-2999-1y
Our Price: $109.00
GFI HelpDesk Fusion Renewal - 2 Years
GFI HelpDesk Fusion 5-9 Users - Subscription Renewal for 2 Years
*Price per user. Quantity must be 5 or greater.
#HDKFREN5-9-2y
Our Price: $302.10
GFI HelpDesk Fusion 10-29 Users - Subscription Renewal for 2 Years
*Price per user. Quantity must be 10 or greater.
#HDKFREN10-29-2y
Our Price: $245.10
GFI HelpDesk Fusion 30-2999 Users - Subscription Renewal for 2 Years
*Price per user. Quantity must be 30 or greater.
#HDKFREN30-2999-2y
Our Price: $207.10
GFI HelpDesk Fusion Renewal - 3 Years
GFI HelpDesk Fusion 5-9 Users - Subscription Renewal for 3 Years
*Price per user. Quantity must be 5 or greater.
#HDKFREN5-9-3y
Our Price: $429.30
GFI HelpDesk Fusion 10-29 Users - Subscription Renewal for 3 Years
*Price per user. Quantity must be 10 or greater.
#HDKFREN10-29-3y
Our Price: $348.30
GFI HelpDesk Fusion 30-2999 Users - Subscription Renewal for 3 Years
*Price per user. Quantity must be 30 or greater.
#HDKFREN30-2999-3y
Our Price: $294.30
GFI HelpDesk Case Additional Users - 1 Year
GFI HelpDesk Case 5-9 Users - Additional Users Subscription for 1 Year
*Price per user. Quantity must be 5 or greater.
#HDKCU5-9-1y
Our Price: $109.00
GFI HelpDesk Case 10-29 Users - Additional Users Subscription for 1 Year
*Price per user. Quantity must be 10 or greater.
#HDKCU10-29-1y
Our Price: $99.00
GFI HelpDesk Case 30-2999 Users - Additional Users Subscription for 1 Year
*Price per user. Quantity must be 30 or greater.
#HDKCU30-2999-1y
Our Price: $89.00
GFI HelpDesk Case Additional Users - 2 Years
GFI HelpDesk Case 5-9 Users - Additional Users Subscription for 2 Years
*Price per user. Quantity must be 5 or greater.
#HDKCU5-9-2y
Our Price: $207.10
GFI HelpDesk Case 10-29 Users - Additional Users Subscription for 2 Years
*Price per user. Quantity must be 10 or greater.
#HDKCU10-29-2y
Our Price: $188.10
GFI HelpDesk Case 30-2999 Users - Additional Users Subscription for 2 Years
*Price per user. Quantity must be 30 or greater.
#HDKCU30-2999-2y
Our Price: $169.10
GFI HelpDesk Case Additional Users - 3 Years
GFI HelpDesk Case 5-9 Users - Additional Users Subscription for 3 Years
*Price per user. Quantity must be 5 or greater.
#HDKCU5-9-3y
Our Price: $294.30
GFI HelpDesk Case 10-29 Users - Additional Users Subscription for 3 Years
*Price per user. Quantity must be 10 or greater.
#HDKCU10-29-3y
Our Price: $267.30
GFI HelpDesk Case 30-2999 Users - Additional Users Subscription for 3 Years
*Price per user. Quantity must be 30 or greater.
#HDKCU30-2999-3y
Our Price: $240.30
GFI HelpDesk Fusion Additional Users - 1 Year
GFI HelpDesk Fusion 5-9 Users - Additional Users Subscription for 1 Year
*Price per user. Quantity must be 5 or greater.
#HDKFU5-9-1y
Our Price: $159.00
GFI HelpDesk Fusion 10-29 Users - Additional Users Subscription for 1 Year
*Price per user. Quantity must be 10 or greater.
#HDKFU10-29-1y
Our Price: $129.00
GFI HelpDesk Fusion 30-2999 Users - Additional Users Subscription for 1 Year
*Price per user. Quantity must be 30 or greater.
#HDKFU30-2999-1y
Our Price: $109.00
GFI HelpDesk Fusion Additional Users - 2 Years
GFI HelpDesk Fusion 5-9 Users - Additional Users Subscription for 2 Years
*Price per user. Quantity must be 5 or greater.
#HDKFU5-9-2y
Our Price: $302.10
GFI HelpDesk Fusion 10-29 Users - Additional Users Subscription for 2 Years
*Price per user. Quantity must be 10 or greater.
#HDKFU10-29-2y
Our Price: $245.10
GFI HelpDesk Fusion 30-2999 Users - Additional Users Subscription for 2 Years
*Price per user. Quantity must be 30 or greater.
#HDKFU30-2999-2y
Our Price: $207.10
GFI HelpDesk Fusion Additional Users - 3 Years
GFI HelpDesk Fusion 5-9 Users - Additional Users Subscription for 3 Years
*Price per user. Quantity must be 5 or greater.
#HDKFU5-9-3y
Our Price: $429.30
GFI HelpDesk Fusion 10-29 Users - Additional Users Subscription for 3 Years
*Price per user. Quantity must be 10 or greater.
#HDKFU10-29-3y
Our Price: $348.30
GFI HelpDesk Fusion 30-2999 Users - Additional Users Subscription for 3 Years
*Price per user. Quantity must be 30 or greater.
#HDKFU30-2999-3y
Our Price: $294.30