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GFI FaxMaker Online

Transforming the way you fax

GFI MailEssentials Complete Online

GFI Products
GFI FaxMaker Online - Transforming the way you fax
GFI FaxMaker Online Account
*Purchase of additional FaxMaker Online subscription required.
#FMO-ACT
Our Price: $99.00
GFI FaxMaker Online, 1800 Fax Pages inbound or outbound LOCAL in one year
#FMO-SS150-1Y
Our Price: $137.70
GFI FaxMaker Online, 3600 Fax Pages inbound or outbound LOCAL in one year
#FMO-SS300-1Y
Our Price: $259.20
GFI FaxMaker Online, 6000 Fax Pages inbound or outbound LOCAL in one year
#FMO-SS500-1Y
Our Price: $421.20
GFI FaxMaker Online, 12000 Fax Pages inbound or outbound LOCAL in one year
#FMO-SS1000-1Y
Our Price: $826.20

Click here to jump to more pricing!

Overview:

Why GFI FaxMaker Online

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No installation required

Free your business from phone lines, modems, fax boards and additional software. Change the way you fax.

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Immediate return on investment

GFI FaxMaker Online significantly reduces up-front costs. If you can connect to your corporate email, you can send a fax.

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Supports multiple platforms

Send and receive a fax from any email system or application, including mobile devices. Use the printer driver or create a new message via email

Save time, reduce costs with GFI FaxMaker

As a cloud-based fax service, GFI FaxMaker Online makes sending and receiving transmissions a simple, secure and cost-effective process.

Send faxes directly from an email or application.

Less time is spent sending, collecting and distributing faxes. Each is saved in digital format, enabling better archiving and compliance processes.

No installation required

No installation required

GFI FaxMaker Online is an Internet-based faxing service that does not require any installation. Free your business from phone lines, modems, fax boards and additional software. Change the way you fax by using your email to send and receive faxes online.

Immediate return on investment

Immediate return on investment

GFI FaxMaker Online significantly reduces up-front costs; there’s no expensive fax hardware or software to purchase, install and configure. You don’t need to buy paper, toner or complex phone systems, either. Add to those benefits reduced power consumption and enhanced employee productivity, and your savings really begin to multiply.

Supports multiple platforms

Supports multiple platforms

Send and receive a fax from any email system or application, including mobile devices. Use the printer driver or create a new message via email. It doesn’t matter if you run a Mac, Windows or Android™ device or Linux. If you can email, you can fax.


Benefits

  • Email-to-fax and fax-to-email regardless of email system
  • No additional phone lines, hardware or complex phone systems required
  • Automate faxing from applications. If you can print it, you can fax it.
  • Fax from PC, Mac, tablet or any mobile device
  • Eliminate the need for multiple distributed fax machines
  • No installation required*
  • Just set it and forget it
    *if you wish to print to fax, the GFI FaxMaker Online fax driver is required

Low up-front investment
As there is no software, hardware or complex phone system integration required, GFI FaxMaker Online significantly reduces your investment. With no hardware to maintain, software to install and update, and no paper and toner required, you can reduce power consumption.

Send a fax from any email system
GFI FaxMaker Online uses email-to-fax and fax-to-email, regardless of which email server you use. It could be Exchange Server 2000/2003/2007/2010, Lotus Notes or any SMTP/POP3 server. If you can connect to your corporate email, you can send a fax.

Send a fax from any application
To send a fax, users print from their word processor to the GFI FaxMaker Online printer, or create a new message in their email client (for example, Outlook, Outlook Web Access or Gmail). Users then select the fax recipient(s) from the Outlook Contacts list (address book) or enter the fax number directly. After clicking on the Send button, the fax is sent and the user receives a transmission report in his or her email inbox.

Receive a fax by email in fax or PDF format
One can check faxes from anywhere in the world, either using a regular desktop email system, like Outlook for Gmail, or a web-based email system like Outlook Web Access. Once the fax is received in PDF format it can be easily forward and allows for integration within document archiving systems and otherworkflow procedures your business uses.

Automated fax delivery/inbound fax routing
GFI FaxMaker Online can automatically route incoming faxes to the user’s mailbox based on the line on which the fax was received.

Archive faxes to GFI MailArchiver, or other email archiving solution
As GFI FaxMaker Online allows you to receive faxes as email, all faxes can be archived to GFI MailArchiver, or to other email archiving solutions, for faster search and retrieval.

Send or receive a fax from your handheld or mobile
GFI FaxMaker Online is compatible with smartphones, tablets, laptops, net-books, notebooks and more. If the device has an Internet connection, email capability and a PDF viewer, you’re on your way.

Attach Microsoft Office documents, PDF, HTML and other files
It’s easy to attach Microsoft Office, PDF, HTML and other files to a fax. The Send to Mail Recipient command, available in Microsoft Office and other applications, can be used to quickly send any document as a fax.

Send or receive a fax from your handheld or mobile
Using the mail merge facility of Microsoft Word or of the Office Suite of products, you can send personalized fax broadcasts. Microsoft Office supports Open Database Connecivity, and the recipient list can be retrieved from any data source, including Microsoft SQL Server, Microsoft Access and many more.

Supports Outlook contacts
There is no need to keep a separate fax address book or duplicate address entries; simply select the recipient’s Business Fax entry from the Outlook contacts list or Global Address Book.

Easy Administration
The administration portal allows customers to manage their online fax services from a web browser, making it easy to:

  1. Add/edit/suspend/remove users to the service
  2. Request new Direct Inward Dialing (DID) inventory
  3. Assign users to a Department, for example, sales, finance, human resources
  4. Link users to a specific DID
  5. Personalize cover pages at the user or department level and upload new cover pages
  6. Personalize notification settings such as fax to email delivery success or failure at the user or department level
  7. Add/edit/lock/remove service administrators at the company or department level
  8. Add/edit/delete departments
  9. View activity logs and dashboards displaying critical service statistics, including inbound and outbound fax activity

All you need is an email system and a web browser and you’re set to go.

Features:

Achieve more with GFI FaxMaker Online

Transforming the way you fax

Manage security in the cloud Immediate return on investment

Online faxing significantly reduces the cost to your business. There’s no need to buy paper and toner, software, hardware or complex phone systems. When you add in reduced power consumption and enhanced employee productivity, your savings really begin to multiply.

Manage security in the cloud Grows with your business

GFI FaxMaker Online scales to any size business and we don’t charge you more for additional users.

Manage security in the cloud Full-featured plans

GFI offers four plans based on the number of inbound and outbound faxes that suit the needs of your business. With each plan, you receive identical features critical to an online faxing solution. The only difference is the monthly subscription cost, which is based solely on usage.

Unlike some other solutions, GFI FaxMaker Online does not limit the number of users you can have. If you do go over the number of pages your plan allows, you can continue sending and receiving faxes and would pay for the extra pages you use.

Manage security in the cloud Flexibility

Online faxing is flexible enough so you can use email to fax and fax to email, regardless of email server. If you can connect to your corporate email, you can send a fax. It’s as simple as that.

Another option is the FaxMaker Online printer, which enables you to print your documents directly to fax. Add the recipient details and send your document on its way. If you can print it, you can fax it.

Faxes are delivered to the user’s inbox in TIF (fax) format or as an Adobe PDF file. You send or receive faxes from anywhere in the world, using either desktop email, such as Microsoft Outlook or Gmail, or a web-based email application, such as Microsoft Outlook Web Access.

As a PDF, the fax can be easily forwarded and integrated with document archiving systems or workflow procedures to provide secure back up.

Manage security in the cloud Automated fax routing

Automatically route incoming faxes to the recipient’s mailbox based on the fax number used. This prevents lost and misdirected faxes.

Manage security in the cloud Handheld device compatible

FaxMaker Online is compatible with smartphones, tablets, laptops, net-books, notebooks and more. If the device has an Internet connection, email capability and a PDF viewer, you’re on your way.

Manage security in the cloud Reliable and ready when you are

Specialized features to meet your everyday needs:

  • Send and receive multiple faxes simultaneously
  • Scales to any size business
  • Add/edit/suspend/remove users and departments
  • Assign users to a department
  • Link users to a particular fax number
  • Personalize cover pages at user or department level
  • Upload new cover pages
  • Personalize notification settings at user or department level
  • Add/edit/lock/remove service administrators at company or department level
  • View activity logs
  • Use the dashboard to view important statistics including inbound/outbound activity charts
Manage security in the cloud CORA

CORA complements GFI FaxMaker® Online’s easy-to-use design through in-context information for key components on screen. CORA strategically placed ‘markers’ provide instant access to information on how to use the buttons and functions provided on screen –without the need to read lengthy manuals. CORA - directed help at the click of a button!

Support:

Frequently Asked Question

Common questions and answers.

General

Can I try GFI FaxMaker® Online before purchasing the software?

Yes, you can use GFI FaxMaker Online on a 30-day trial basis.

NOTE: GFI reserves the right to cancel a trial at any point if its use violates our terms of service.

How do I send a fax?

Sending a fax is as simple as sending an email. You would create a new email, add any attachments you need faxed, enter information in the body of the email that you would want to appear in a fax “cover page”. Address the “To” field as number@gfifax.com, (where number is the fax number of the person you are sending to). You must include the complete number with country and area code. More detail can be completed by addressing the fax to Joe.Citizen.978-555-1212@gfifax.com. Hit send.

You can also send a fax by using the FaxMaker Online printer driver. Simply print your document to the FaxMaker Online printer, enter the recipient details in the fax form and hit send.

What types of files can I send as a fax?

When using the FaxMaker Online printer driver, you can fax anything that can be printed. When using email to send a fax, the supported file types include:

  • .doc and .docx
  • .xls and .xlsx
  • .pdf
  • .html
  • .txt
  • .rtf
  • .ppt and .pptx

What happens if I send a fax but do not receive notification that it was (or wasn't) sent?

There are a few things you can do:

  • Check with your administrator to make sure you have been set up to receive status notifications of successes or failures.
  • If this is the first time you have used GFI FaxMaker Online, check your spam settings to make sure your spam filter has not inadvertently detected the status notification as spam.
  • If you have checked both of the above and still have not received notification within 60 minutes, please contact GFI support at http://support.gfi.com/Support/supportrequest.aspx.

How do I receive faxes?

Inbound faxes are sent to you in an email.

What types of files can be received as faxes?

Your faxes can be received in several file types. This is determined by the person with administrative rights who sets you up as a GFI FaxMaker Online user. File types can include: PDF, TIFF, TIF HiRes and XPS.

Can I change to a different monthly plan?

Yes. You can change to a different monthly plan, but a change in plan will only become available at the beginning of the following month. It is not possible to change plans in the middle of a month.

What happens if I need to send faxes when my monthly balance reaches zero?

You will still be able to send and receive fax pages when your balance reaches zero. Overage charges will apply and are billed at the end of the month along with your next month’s subscription. Please send an email to sales@gfi.com, or if you have an existing GFI FaxMaker online account, please log in to the GFI customer area to find the rates.

Can I cancel a subscription?

Yes. Please note, however, that the cancellation takes effect only at the end of the month. Please send an email to sales@gfi.com if you would like to cancel your subscription.

Can I port a number away from GFI FaxMaker Online?

Yes, you may do so at no charge.

If I cancel my subscription, what happens to my fax number?

If you cancel your subscription, the fax number you have been using is taken out of service for 30 days and may then be reassigned to another account.

What happens if my email server goes down and I can’t receive my faxes?

GFI FaxMaker Online queues email fax messages and retries delivery several times over 120 hour period.

Installation and Setup

Do I need to install GFI FaxMaker Fax Server to use GFI FaxMaker Online?

No. All you need is an Internet connection to get up and running.

Do I need to port my existing fax number?

No. When you sign up for a GFI FaxMaker Online account, you will receive one fax number free with the service. As a result, you can keep running your existing fax number the way you have been, while transitioning to the new service and number. If you wish to use your existing fax number with the service, you can choose to port your fax number to the GFI FaxMaker Online fax service.

How do I port an existing number?

While it is possible to port an existing number, a number porting fee does apply. You will need to supply GFI with certain information to port an existing fax number. It is very important to first find out if your carrier will allow you to port your number. You will need to supply us with your company name and address, authorized contact and billing telephone number. You also will need to let us know if you require a full port or partial port, supply a letter of authorization, a copy of a current phone bill and payment receipt from the GFI shopping cart. Please send an email to sales@gfi.com to request porting your fax number.

How long does it take to port a number?

Depending on your existing carrier and the accuracy of the information you supply GFI, number porting can take from one to five weeks, so please allow plenty of time.

IMPORTANT: If you do start the number porting process, do NOT cancel your service until you have been notified that the number has been ported successfully.

Can I have more than one fax number?

Yes. You can request more fax numbers in the GFI shopping cart. Please note that extra fax numbers are charged per direct inward dialing (DID) monthly. Contact a GFI Partner or GFI for pricing.

Is there a limit to the number of fax users I can have?

No. Unlike other fax providers, GFI does not limit the number of fax users you can have.

Features

How do we get new features?

Any features GFI adds that are included in your plan, will be made available automatically via the GFI FaxMaker Online website or in the administration console itself.

What types of files can be received as faxes?

Your faxes can be received in several file types. This is determined by the person with administrative rights who sets you up as a GFI FaxMaker Online user. File types can include:

  • PDF
  • TIFF
  • TIF HiRes
  • XPS

What types of files can I send as a fax?

When using email to send a fax, the supported file types include:

  • .doc and .docx
  • .xls and .xlsx
  • .pdf
  • .html
  • .txt
  • .rtf
  • .ppt and .pptx

Billing and Charges

How will I be billed?

Your monthly subscription fee and overage charges are applied to your credit card. You can view your usage and billing summary by logging into the GFI customer area.

Are inbound and outbound faxes charged?

Yes, both inbound and outbound pages are charged against your account. Each page sent and received is deducted from your monthly plan balance regardless of whether it is a local or international number. If your balance reaches zero, you will be charged an overage amount per page.

Are international fax pages charged at a different rate than local fax pages?

Yes, the cost per page varies based on the destination country. Please contact us for more information.

Updates

How do I get updates to GFI FaxMaker Online?

As the GFI FaxMaker Online portal is web based, any updates we make to the console are automatically available for our customers on release.

Upgrades

If I send and receive more pages than the largest monthly plan available, what are my options?

GFI offers a corporate plan for customers who exceed 1,000 pages per month. A corporate plan has a minimum monthly charge of $150 per month and local fax pages are charged at a flat rate of 7 cents per page. International pages are charged at the applicable rate for the country of destination.

If I upgrade, do I get to keep my fax number?

Yes.

Screenshots:

Dashboard
Dashboard
Activity log
Activity log
Compose a fax in Outlook
Compose a fax in Outlook
Departments
Departments
Fax message form
Fax message form
Received faxes
Received faxes
User cover page
User cover page
User fax settings
User fax settings


Explore: Product features

Scalability
Scalability


GFI FaxMaker Online grows with your business – and we don’t charge you more for additional users.
Personalize cover pages for users or departments
Personalize cover pages for users or departments


Each user or department can have its own cover page. Your design, your way.
View your activity
View your activity


Use the GFI FaxMaker Online Activity Log to monitor the status of faxes sent and received.
Automate fax routing
Automate fax routing


Automatically route incoming faxes to prevent lost and misdirected communications.
Send and receive multiple faxes simultaneously
Send and receive multiple faxes simultaneously


Regain valuable time formerly lost printing paper documents, manually feeding them into a fax machine, and waiting for a transmission to finish before sending your next report.
If you can print it you can fax it
If you can print it, you can fax it


When using the GFI FaxMaker Online printer driver, you can fax anything that can be printed.
Email to fax and fax to email
Email-to-fax and fax-to-email


GFI FaxMaker Online enables you to send and receive faxes via email.
Bring your own fax number or take a new one
Bring your own fax number or take a new one


The GFI Faxmaker Online fax service enables you to use your existing fax number or choose a new one.
Intuitive dashboard
Intuitive dashboard


The GFI FaxMaker administration dashboard gives you a clear, concise view of your fax environment.

Documentation:

Download the GFI FaxMaker Online Data Sheet (PDF).

Pricing Note:

GFI Products
GFI FaxMaker Online - Transforming the way you fax
GFI FaxMaker Online Account
*Purchase of additional FaxMaker Online subscription required.
#FMO-ACT
Our Price: $99.00
GFI FaxMaker Online, 1800 Fax Pages inbound or outbound LOCAL in one year
#FMO-SS150-1Y
Our Price: $137.70
GFI FaxMaker Online, 3600 Fax Pages inbound or outbound LOCAL in one year
#FMO-SS300-1Y
Our Price: $259.20
GFI FaxMaker Online, 6000 Fax Pages inbound or outbound LOCAL in one year
#FMO-SS500-1Y
Our Price: $421.20
GFI FaxMaker Online, 12000 Fax Pages inbound or outbound LOCAL in one year
#FMO-SS1000-1Y
Our Price: $826.20