GFI MAX RemoteManagement

The Easy, Affordable System for IT Support & Managed Service Providers

GFI MAX RemoteManagement™ offers award-winning hosted remote management and monitoring (RMM) and antivirus software - built specifically for IT Support Companies and MSPs. We help our partners grow their monthly revenues and attract new customers by enabling them to deliver high value, cost-efficient and proactive services - all branded as their own. RemoteManagement allows companies to manage and monitor servers and workstations, deliver remote support, offer asset/inventory tracking, patch management and client reporting with an integrated managed antivirus solution. Our Building Blocks to Managed ServicesTM Program helps our partners identify a clear, straightforward path to developing, pricing and delivering profitable, best-of-breed Managed Services.

Business Benefits

• Built for all business models - GFI MAX RemoteManagement is designed for all IT support models: Break/fix, support bank and managed services. No matter what business model you are currently running, GFI MAX RemoteManagement helps you deliver superior IT support services.
• Cut costs - Boost efficiencies with automation and address issues proactively with instant alerts and Daily Health Checks.
• Stay focused on clients - While some other companies may want to sell more complicated monitoring and support packages for big
• Win more contracts - With GFI MAX RemoteManagement's innovative tools such as its Own-Brand System, Client Portal and Reporting, you can set yourself apart from the competition and win more business.We alert you by email, SMS or dashboard, perhaps before your client even knows they have an issue. Better still, your email or SMS alert gives you insight into the exact cause of the problem so you are able to fix it fast, reduce downtime, and keep your clients happier.

Product Features

• Single Dashboard View – with alerting via email, SMS, customer portal or wall chart
• Client Reporting – automatic daily, weekly or monthly reports – can be branded as your own
• Manage and monitor Servers, Networks and Workstations
• Proactive Maintenance – Automated Tasks - pre-defined / user-defined
• Remote Support – Attended and un-attended support from Dashboard
• Asset Tracking & Reporting - Collect information on hardware and software, export reports and bill with accuracy
• Patch Management - for Microsoft and Non Microsoft applications. Analysis, reporting and remediation
• Integration – Quick and easy integration with PSA, help desk, ticketing and other systems

In summary, what’s in it for you?

• Best monitoring solution in the market
• Best reporting solution in the market
• An easy to sell solution with no upfront cost or commitment contracts
• A recurring revenue stream with excellent profit margins
• You can set it up in just 10 minutes
• The ability to monitor clients’ systems 24/7 and provide proactive, best-of-breed service
• You can deliver daily health checks, spot emerging problems, be proactive to provide better service and boost recurring revenues
• You can track hardware and software assets, generate inventory reports, track software licenses and bill with accuracy
• You can deliver confidence-inspiring own-brand reports automatically: Show clients how well you are supporting them, and sell more.

All this and more – performance and bandwidth monitoring, own-brand client portal, mobile phone access – can be implemented in just 10 minutes! No extra hardware or software is needed.

What do your customers gain?

• 24/7 monitoring of their network
• Problems are spotted and fixed before they experience any downtime
• No need to invest in any new hardware
• Dozens of checks carried out every 5 or 15 minutes
• Regular reports to keep track of their network’s status and health
• A remote monitoring and management solution at a cost-effective price.

Features:

Server Monitoring
Easily and effectively monitor and manage the health of one of the most critical business systems – the Server. GFI MAX RemoteManagement Server Monitoring helps you avoid the risks of expensive remedial action and reputational damage through proactive monitoring of server security, hardware and disk, performance, applications and bespoke software. Learn more

Network Monitoring
GFI MAX RemoteManagement provides a comprehensive range of Network Monitoring and Performance Management Solutions to help you manage network performance more effectively with SNMP monitoring, network device connectivity checks, TCP service monitoring and network security. Learn more

Website Monitoring
GFI MAX RemoteManagement Website Monitoring tools provide an easy-to-use and effective way of delivering maximum uptime, an invaluable low-cost solution for any business. Learn more

Workstation Monitoring
With GFI MAX RemoteManagement’s Workstation Monitoring you can spot periodic workstation problems and fix them fast, ensuring optimum availability for all users and keeping business ticking along smoothly. Learn more

Patch Management
GFI MAX RemoteManagement’s Patch Management tools streamline automation and management of Microsoft software updates/patches - it's easy to set-up and very affordable! Learn more

Reporting
GFI MAX RemoteManagement Reporting Tools produce professional, graphical reports that you can use to spot trends in system performance and demonstrate the need for upgrades or replacements. Learn more

Total Systems Branding
The entire GFI MAX RemoteManagement system can be branded with your own logo and straplines, so you can impress users with ‘your’ advanced system and win more business. Learn more

Remote Access
GFI MAX RemoteManagement offers easy Remote Support Solutions for servers and workstations. Easily accessed through your online Dashboard, you can start solving issues on servers and workstations as soon as they arise without having to leave your desk. Learn more

Alerting and Viewing
GFI MAX RemoteManagement Alerting and Viewing options help you stay on top of the networks you manage round the clock, in a way that suits you best. Get alerted to issues with Instant Email and SMS Alerts the moment GFI MAX RemoteManagement detects a problem, and view the status of all your clients on the online Dashboard on your PC, a cell phone with the MiniDash^TM view or on a large screen in your office with the WallChart. Learn more

Asset Tracking
With GFI MAX RemoteManagement’s IT Asset Tracking you can perform automatic scans of your customers’ networks. Fully integrated with your GFI MAX RemoteManagement Dashboard, you’ll be able to view detailed information about your client’s software and hardware assets from one single interface – wherever you are. Learn more

Benefits:

Big Benefits for IT Support Companies & MSPs

GFI MAX RemoteManagement delivers key benefits to your business. We help all kinds of IT support companies deliver managed services and revenue-generating IT support services for break-fix and support bank clients.

“GFI MAX RemoteManagement is the best bang for your buck in the RMM space. There’s no steep learning curve unlike other tools. You can be up and running in 10 minutes - no joke!" Jim Magee, Authorinet Consulting, USA.

Easy, Affordable & Risk-free: How GFI MAX RemoteManagement Benefits Your Business

Managed Services
We make it easy with our evolutionary (not revolutionary) approach to delivering fixed contract IT support. Learn more

Built for all Business Models
GFI MAX RemoteManagement is designed for all IT support models: Break-fix, support bank and managed services. Learn more

Cut Costs
Boost efficiencies with automation and address issues proactively with instant alerts and Daily Health Checks. Learn more

Build Recurring Revenues
Sell new services using GFI MAX RemoteManagement and build a recurring revenue stream. Learn more

Sell More Upgrades
Use GFI MAX RemoteManagement’s reporting tools to spot and illustrate the need for system upgrades. Use the Client Weekly Report to maintain working relationships with clients. Learn more

Win More Contracts
With GFI MAX RemoteManagement’s innovative tools such as its Own-Brand System, Client Portal and Reporting, you can set yourself apart from the competition and win more business. Learn more

Boost Service Levels
Receive proactive alerts and deliver an exceptional service that keeps clients loyal. Learn more

Stay Focused on Clients
Implement GFI MAX RemoteManagement in just 10 minutes and stay focused on your clients, not your internal systems. Learn more

Today, over 1,700 IT support companies and Managed Service Providers are building recurring revenues and delivering exceptional IT support with GFI MAX RemoteManagement.

How it Works:

“The time between first trialling the software, adding it to our product portfolio and earning revenues from our clients has never been so short!” Edmund Johanns, Johanns Datentechnik GbR, GERMANY

Get GFI MAX RemoteManagement Working for You in Three Easy Steps:

1. Drop an Agent on Your Client's Server
Download a GFI MAX RemoteManagement Agent from your online Dashboard and simply drop it on your client’s server, remotely if you wish.

The Agent is a very small piece of code that:

• Runs as a Windows Service
• Barely registers on the Task Manager in terms of memory usage and processor load
• Doesn’t require .Net or other pre-requisites
• Never interferes with any other program or makes changes to the registry
• Won't degrade your systems performance
• Only uses small amounts of bandwidth - its upload is just 2k in size (encrypted https)
• And never interferes with network performance, using outbound-only https, so no firewall changes are necessary

Agent settings can be copied between servers, to deploy agents to multiple servers easily

Agent data passes through most firewall configurations and contains no user-identifiable information

2. Configure the Step-by-Step Wizard in Just 10 Minutes
Run through the Configuration Wizard, and set your own thresholds. Monitoring begins immediately. You can adjust the settings from either the Agent or the Dashboard.

At the completion of each monitoring cycle, the Agent uploads a small packet of information (typically less than 1k in size) via outbound https to GFI MAX RemoteManagement’s central servers. No in-bound communication occurs so there’s no need to open up your firewall.

3. Login to Your Dashboard and View Your Clients' Systems
As a GFI MAX RemoteManagement customer you can set up your dashboard  so that http://dashboard.your-name.com takes you straight to your login. Customised, it gives you a professional look and builds confidence with clients and end users.

Frequently Asked Questions

For more information on the GFI MAX RemoteManagement system, Agent and Dashboard check out the Frequently Asked Questions here

Screenshots:

Click on a thumbnail to see that picture in full size!

24x7 Checks	Server Monitoring	24x7 Checks
Daily Safety Checks	Assorted Exchange Checks	Backup Report
Inventory Report	Client Inventory Report	Client Monthly Report - Anti Virus Section
Client Portal	Client Weekly Report	Anti Virus daily Update Check
Client Daily Report	Dashboard PING test	Daily Safety Checks
Edit Alert Settings	Event Log Check	Fault History Report clients checks
Fault History Report	File Size Check	Helpdesk Integration
MiniDash	Outages Report	Server Performance Monitoring Report
Physical disk output	Support for Servers	Support Agent
Server Monitoring	SNMP Check	TCP Service Check
Wall Chart	Web Site Check	Windows Services Monitoring
WSUS Check output error	Workstation Monitoring	iPhone App

Awards and Reviews:

	Best Channel Vendor Award 2012 GFI MAX awarded Best Channel Vendor in Managed Services and Security by Business Solutions Magazine 2012.
	Review: GFI MAX RemoteManagement. Windows IT Pro reviews GFI MAX RemoteManagement scoring it a 4.5 with the recommendation "This product would be a great addition for anyone working at multiple non-networked locations, such as in a single-company distributed network environment, or in an independent computer consultant capacity." – Windows It Pro
	Review: GFI MAX RemoteManagement. "If you have numerous clients or numerous machines you must monitor, you need a tool like GFI Max RemoteManagement. Not only is it incredibly flexible and reliable, you can place your company branding on the tool so your clients always equate your image to that of their machines' security and reliability." – Tech Republic
	MSPAlliance MSPWorld Cup 2011 - Best Managed Service Enabling Technology Winner GFI MAX were awarded Best Managed Service Enabling Technology at MSPWorld, Austin, Texas September 2011.
	GFI MAX RemoteManagement given a HOT rating GFI MAX RemoteManagement given a Hot Rating – MSP Comparison
	Best Channel Product 2010 Award GFI MAX RemoteManagement was awarded Best Channel Product 2010 from Business Solutions Magazine – Business Solutions Magazine
	GFI MAX RemoteManagement wins Best Channel Programs GFI MAX RemoteManagement wins Best Channel Programs in ASCII Group 2010 Chicago
	GFI MAX RemoteManagement Review GFI MAX RemoteManagement is a quick and easy to use management system – LAN Magazine
	GFI MAX RemoteManagement named Best of Tech Ed Finalist GFI MAX RemoteManagement is chosen by editorial experts as one of just 35 products deemed to be a Best of Tech Ed Finalist 2010 – WindowsITPro
	Best Channel Programs 2010 ASCII GROUP Winner (DC) GFI Software winner of Best Channel Programs 2010 ASCII GROUP (Washington DC) – ASCII, May 2010
	GFI MAX RM wins SC Magazine Award GFI MAX RemoteManagement wins the Highly Commended award in the Best SME Security Solution category at the SC Magazine Awards - SC Magazine, April 2010
	Product Innovation Award for GFI MAX RemoteManagement GFI MAX RemoteManagement was named a winner of the 2010 Product Innovation Awards in the SaaS (Software-as-a-Service) and Cloud Computing category - Network Products Guide, March 2010
	Best Channel Product 2009 Award, 2009 Five Best Channel Products Awards organized by Business Solutions Magazine have been given to GFI's products. GFI rated exceptionally well in the Network Security category and very high in terms of ease of upgrade and VARs’ ability to service the product. The winning products are: GFI MailArchiver, GFI MailEssentials, GFI EndPointSecurity, GFI WebMonitor and GFI MAX RemoteManagement, the latest offering from GFI specifically for VARs, MSPs and IT support companies.
	Shortlisted, Software Vendor of the Year, Microscope Awards for Channel Excellence, 2009 The 2009 MicroScope Awards for Channel Excellence (ACEs) reflect the strength and depth of the channel. GFI MAX RemoteManagement was shortlisted for having a proven track record in not only delivering what customers demand but doing so through a network of supported channel partners.
	Shortlisted, Software Vendor of the Year, CRN, 2008 GFI MAX RemoteManagement was shortlisted for the third year running for CRN’s Software Vendor of the Year 2008. GFI MAX RemoteManagement was against some very tough competition including Microsoft and Oracle.
	Five Stars, CRN Test Centre, 2007 In September 2007 GFI MAX RemoteManagement received five-out-of-five Tech Stars from CRN Reviews.
	Winner, Best MSP Product, Gartner Group's IT ChannelVision, 2007 At the only awards in the European channel voted for solely by resellers and solution providers, GFI MAX RemoteManagement was awarded the title of Best MSP Product/Solution in 2007.